The IFEAT Conciliation Service is member service for resolving problems and disputes that may arise between members of the Federation.

  • It is not a legal court or formal arbitrary institution
  • It is based on the goodwill of the interested parties – IFEAT members who want to avoid formal procedures and are willing to use conciliation to find agreement on a friendly basis and good business practices
  • At least one party to the dispute must be a fully paid up member of IFEAT

IFEAT will assist in the procedure but will take no responsibility whatsoever for results or conclusions agreed upon by the parties concerned. Outside of the recommendations given, IFEAT will not be responsible for Conciliation/Arbiter activities or solutions proposed by another party.

The IFEAT Conciliation Service consists of a select group of individuals who are experienced and respected members of IFEAT. The conciliators, as agreed by parties concerned, will consider the problem and with the information and facts presented by both parties will do their best to propose an appropriate solution.

It is the intention of IFEAT Conciliation Service that in the end there is no winner or loser. It is expected that business partners will act in good faith and make an honest effort to find a satisfactory solution to their dispute with the assistance of the IFEAT conciliators.


The conciliators will be selected by the IFEAT Executive Committee. They will be senior, respected members of IFEAT, known for their understanding of the industry and having proven experience in business and trading.

Conciliators, once agreed on by the parties, will act strictly on their own as individuals and will by no means represent or act on behalf of IFEAT. Conciliators will not be responsible for any possible consequences, financial or legal, which may occur as a result of their conclusions or proposals. The IFEAT Conciliation Committee will consist of not less than three members selected from members of the Executive Committee.

This committee will supervise and be responsible for maintaining the list of suitable members of the Conciliation Panel. Members of Conciliation Committee can also serve as Conciliators and be members of the Conciliators Panel

Raison d’Etre

The purpose of the IFEAT Conciliation service is an attempt to settle disputes in a friendly and efficient manner between IFEAT members or IFEAT members and non-members. It does not supplant the right of either party under their terms of business. IFEAT is not attempting to play the role of lawyers but by using the service members may avoid the cost of expensive legal proceedings.

More information on the procedure of the Conciliation Service can be provided upon request.

If you are requiring the IFEAT Conciliation Service please contact the IFEAT Secretariat on